Return Policy

Thank you for shopping with Foxtrot Heather LLC. We want you to be happy with your purchase. Please read the policy below before requesting a return, as our products are shipped from our distribution partners and are subject to manufacturer and distributor return restrictions.

How to Start a Return

  1. Visit our Returns page to submit a return request, or email us directly at returns@foxtrotheatherllc.net within 30 days of delivery with your order number and the reason for return.
  2. We will review your request and, if approved, issue you a Return Authorization (RA) number.
  3. Pack the item securely in its original packaging and clearly mark the RA number on the shipping label (not on the box itself).
  4. Ship the item back using a trackable method. Return shipping costs are the responsibility of the customer unless the item is defective or was shipped to you in error.
  5. Once your return is received and inspected, we will process your refund or credit.

Items returned without a valid RA number will be refused and sent back to you.

Return Conditions

To be eligible for a return, an item must meet all of the following:

  • Return requested within 30 days of delivery; original order number must be provided
  • Item is in its original, unopened packaging
  • Item is in resalable condition — unworn, unused, with no markings, writing, or price labels
  • Item is not on the list of non-returnable items below

Restocking Fee

Non-defective returns (you simply changed your mind, ordered the wrong item, etc.) are subject to a 10% restocking fee (minimum $7.75), deducted from your refund. This fee does not apply to items that arrive defective or were shipped to you in error — see below.

Items That Cannot Be Returned

For health, safety, and manufacturer/distributor reasons, the following items cannot be returned under any circumstances:

  • Underclothing or intimate apparel
  • Worn or washed clothing
  • Black powder rifles
  • Tree stands
  • Safety harnesses
  • Opened bows or crossbows
  • Firearms
  • Ammunition
  • Arrows that have been fletched and shot
  • Discontinued or clearance items
  • Other items as noted on the product page (subject to change)

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, visit our Returns page or email returns@foxtrotheatherllc.net within 10 days of delivery with photos of the item and packaging. We’ll work with you to arrange a free replacement, exchange, or refund — no restocking fee applies, and we’ll cover return shipping.

For items that develop a defect after you’ve started using them, that falls under the manufacturer’s warranty, not our return policy. We’re happy to point you to the manufacturer’s warranty contact for your specific product if you reach out to us.

Refunds

Approved returns are refunded to your original payment method (minus any applicable restocking fee) once we receive and inspect the returned item. Please allow 5–10 business days for the refund to appear on your statement after we confirm receipt of your return. We do not offer cash returns or store credit unless requested.

Questions?

If you’re not sure whether your item qualifies for return, visit our Returns page or email returns@foxtrotheatherllc.net before shipping anything back — we’re glad to help you figure out the best path.